{"id":1877,"date":"2024-09-07T09:56:58","date_gmt":"2024-09-07T08:56:58","guid":{"rendered":"https:\/\/www.castle-school.co.uk\/?page_id=1877"},"modified":"2025-09-17T11:34:37","modified_gmt":"2025-09-17T10:34:37","slug":"procedimento-de-reclamacao","status":"publish","type":"page","link":"https:\/\/www.castle-school.co.uk\/pt\/procedimento-de-reclamacao\/","title":{"rendered":"Procedimento de reclama\u00e7\u00e3o"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid vc_row-no-padding\"><div class=\"container-stretch-row-content-no-spaces\"><div class=\"wpb_column vc_column_container vc_col-sm-12\" ><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"home-slider\" data-slick=\"{}\"><div class=\"slide-item\"><img decoding=\"async\" src=\"https:\/\/www.castle-school.co.uk\/wp-content\/uploads\/2024\/08\/IMG-20240827-WA0007.jpg\"><div class=\"slide-wrap\"  ><div class=\"slide-content align-left\"><div class=\"container\"><\/p>\n<h1>Procedimento de reclama\u00e7\u00e3o<\/h1>\n<p>Descubra tudo o que precisa de saber abaixo.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width\"><\/div><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"container\"><div class=\"wpb_column vc_column_container vc_col-sm-12\" ><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n  <div class=\"wpb_text_column wpb_content_element\" >\n    <div class=\"wpb_wrapper\">\n      <p>Se algo n\u00e3o estiver bem, queremos ouvir a sua opini\u00e3o para podermos resolver o problema o mais rapidamente poss\u00edvel.<\/p>\n<p>A forma mais f\u00e1cil e r\u00e1pida de nos informar \u00e9 enviando uma mensagem de correio eletr\u00f3nico para <a href=\"mailto:info@castle-school.co.uk\" target=\"_blank\" rel=\"noopener\">info@castle-school.co.uk<\/a><\/p>\n<p>Ou ligue-nos para <a href=\"tel:01273 748185\">01273 748185<\/a><\/p>\n<p>Se preferir, tamb\u00e9m pode contactar-nos por correio, embora, naturalmente, demore um pouco mais. Escreva-nos para:<\/p>\n<p>Escola de Ingl\u00eas do Castelo<br \/>\n12 Dyke Road<br \/>\nBrighton<br \/>\nBN1 3FE<\/p>\n<p>Assim que recebermos a sua reclama\u00e7\u00e3o, a nossa equipa procurar\u00e1 resolv\u00ea-la no prazo de 3 dias \u00fateis. Se tal n\u00e3o for poss\u00edvel, a sua reclama\u00e7\u00e3o ser\u00e1 transmitida \u00e0 nossa equipa de resolu\u00e7\u00e3o especializada, que enviar\u00e1 uma confirma\u00e7\u00e3o por escrito no prazo de 5 dias \u00fateis e procurar\u00e1 enviar-lhe uma resposta final no prazo de 4 semanas.<\/p>\n<p>A maioria das nossas queixas \u00e9 resolvida no prazo de 4 semanas, mas se houver alguma altera\u00e7\u00e3o a este prazo, inform\u00e1-lo-emos e enviaremos uma resposta final no prazo m\u00e1ximo de 8 semanas a contar da rece\u00e7\u00e3o da sua queixa.<\/p>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"Complaints Procedure Find out all you need to know below. If something isn\u2019t quite right we want to hear from you so we can turn it around as soon as possible. The easiest and quickest way to let us know is by sending an email to info@castle-school.co.uk Or give us a call on 01273 748185 [...]","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1877","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints Procedure - Castle School Brighton<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.castle-school.co.uk\/pt\/procedimento-de-reclamacao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Procedure - Castle School Brighton\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.castle-school.co.uk\/pt\/procedimento-de-reclamacao\/\" \/>\n<meta property=\"og:site_name\" content=\"Castle School Brighton\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CastleSchoolofEnglish\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-17T10:34:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.castle-school.co.uk\\\/complaints-procedure\\\/\",\"url\":\"https:\\\/\\\/www.castle-school.co.uk\\\/complaints-procedure\\\/\",\"name\":\"Complaints Procedure - 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