{"id":1877,"date":"2024-09-07T09:56:58","date_gmt":"2024-09-07T08:56:58","guid":{"rendered":"https:\/\/www.castle-school.co.uk\/?page_id=1877"},"modified":"2025-09-17T11:34:37","modified_gmt":"2025-09-17T10:34:37","slug":"procedure-de-reclamation","status":"publish","type":"page","link":"https:\/\/www.castle-school.co.uk\/fr\/procedure-de-reclamation\/","title":{"rendered":"Proc\u00e9dure de plainte"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid vc_row-no-padding\"><div class=\"container-stretch-row-content-no-spaces\"><div class=\"wpb_column vc_column_container vc_col-sm-12\" ><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"home-slider\" data-slick=\"{}\"><div class=\"slide-item\"><img decoding=\"async\" src=\"https:\/\/www.castle-school.co.uk\/wp-content\/uploads\/2024\/08\/IMG-20240827-WA0007.jpg\"><div class=\"slide-wrap\"  ><div class=\"slide-content align-left\"><div class=\"container\"><\/p>\n<h1>Proc\u00e9dure de plainte<\/h1>\n<p>Vous trouverez ci-dessous tout ce qu'il faut savoir.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width\"><\/div><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"container\"><div class=\"wpb_column vc_column_container vc_col-sm-12\" ><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n  <div class=\"wpb_text_column wpb_content_element\" >\n    <div class=\"wpb_wrapper\">\n      <p>Si quelque chose ne va pas, nous tenons \u00e0 vous le signaler afin de pouvoir y rem\u00e9dier le plus rapidement possible.<\/p>\n<p>Le moyen le plus simple et le plus rapide de nous en informer est d'envoyer un courriel \u00e0 <a href=\"mailto:info@castle-school.co.uk\" target=\"_blank\" rel=\"noopener\">info@castle-school.co.uk<\/a><\/p>\n<p>Ou appelez-nous au <a href=\"tel:01273 748185\">01273 748185<\/a><\/p>\n<p>Si vous pr\u00e9f\u00e9rez, vous pouvez \u00e9galement nous contacter par courrier, mais cela prendra naturellement un peu plus de temps. Vous pouvez nous \u00e9crire \u00e0 l'adresse suivante<\/p>\n<p>Castle School of English<br \/>\n12 Dyke Road<br \/>\nBrighton<br \/>\nBN1 3FE<\/p>\n<p>D\u00e8s r\u00e9ception de votre plainte, notre \u00e9quipe s'efforcera de la r\u00e9soudre dans un d\u00e9lai de trois jours ouvrables. Si cela n'est pas possible, votre plainte sera transmise \u00e0 notre \u00e9quipe de r\u00e9solution sp\u00e9cialis\u00e9e qui vous enverra un accus\u00e9 de r\u00e9ception \u00e9crit dans les 5 jours ouvrables et s'efforcera de vous envoyer une r\u00e9ponse finale dans les 4 semaines.<\/p>\n<p>La majorit\u00e9 de nos plaintes sont r\u00e9solues dans un d\u00e9lai de 4 semaines, mais en cas de modification de ce d\u00e9lai, nous vous en informerons et vous enverrons une r\u00e9ponse finale au plus tard 8 semaines \u00e0 compter de la r\u00e9ception de votre plainte.<\/p>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"Complaints Procedure Find out all you need to know below. If something isn\u2019t quite right we want to hear from you so we can turn it around as soon as possible. The easiest and quickest way to let us know is by sending an email to info@castle-school.co.uk Or give us a call on 01273 748185 [...]","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1877","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints Procedure - Castle School Brighton<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.castle-school.co.uk\/fr\/procedure-de-reclamation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Procedure - Castle School Brighton\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.castle-school.co.uk\/fr\/procedure-de-reclamation\/\" \/>\n<meta property=\"og:site_name\" content=\"Castle School Brighton\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CastleSchoolofEnglish\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-17T10:34:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.castle-school.co.uk\\\/complaints-procedure\\\/\",\"url\":\"https:\\\/\\\/www.castle-school.co.uk\\\/complaints-procedure\\\/\",\"name\":\"Complaints Procedure - 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