{"id":1877,"date":"2024-09-07T09:56:58","date_gmt":"2024-09-07T08:56:58","guid":{"rendered":"https:\/\/www.castle-school.co.uk\/?page_id=1877"},"modified":"2025-09-17T11:34:37","modified_gmt":"2025-09-17T10:34:37","slug":"procedimiento-de-quejas","status":"publish","type":"page","link":"https:\/\/www.castle-school.co.uk\/es\/procedimiento-de-quejas\/","title":{"rendered":"Procedimiento de reclamaci\u00f3n"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid vc_row-no-padding\"><div class=\"container-stretch-row-content-no-spaces\"><div class=\"wpb_column vc_column_container vc_col-sm-12\" ><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"home-slider\" data-slick=\"{}\"><div class=\"slide-item\"><img decoding=\"async\" src=\"https:\/\/www.castle-school.co.uk\/wp-content\/uploads\/2024\/08\/IMG-20240827-WA0007.jpg\"><div class=\"slide-wrap\"  ><div class=\"slide-content align-left\"><div class=\"container\"><\/p>\n<h1>Procedimiento de reclamaci\u00f3n<\/h1>\n<p>Averig\u00fce todo lo que necesita saber a continuaci\u00f3n.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width\"><\/div><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"container\"><div class=\"wpb_column vc_column_container vc_col-sm-12\" ><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n  <div class=\"wpb_text_column wpb_content_element\" >\n    <div class=\"wpb_wrapper\">\n      <p>Si algo no va del todo bien, queremos que nos lo digas para poder darle la vuelta lo antes posible.<\/p>\n<p>La forma m\u00e1s f\u00e1cil y r\u00e1pida de hac\u00e9rnoslo saber es enviando un correo electr\u00f3nico a <a href=\"mailto:info@castle-school.co.uk\" target=\"_blank\" rel=\"noopener\">info@castle-school.co.uk<\/a><\/p>\n<p>O ll\u00e1menos al <a href=\"tel:01273 748185\">01273 748185<\/a><\/p>\n<p>Si lo prefiere, tambi\u00e9n puede ponerse en contacto con nosotros por correo postal, aunque naturalmente tardar\u00e1 un poco m\u00e1s. Escr\u00edbanos a<\/p>\n<p>Escuela de Ingl\u00e9s del Castillo<br \/>\n12 Dyke Road<br \/>\nBrighton<br \/>\nBN1 3FE<\/p>\n<p>Cuando recibamos su queja, nuestro equipo intentar\u00e1 resolverla en un plazo de 3 d\u00edas laborables. Cuando esto no sea posible, su reclamaci\u00f3n se transmitir\u00e1 a nuestro equipo especializado en resoluci\u00f3n de reclamaciones, que le enviar\u00e1 un acuse de recibo por escrito en un plazo de 5 d\u00edas laborables y le enviar\u00e1 una respuesta definitiva en un plazo de 4 semanas.<\/p>\n<p>La mayor\u00eda de nuestras reclamaciones se resuelven en un plazo de 4 semanas, pero si se produce alg\u00fan cambio en este plazo, le pondremos al corriente y le enviaremos una respuesta definitiva en un plazo m\u00e1ximo de 8 semanas a partir de la recepci\u00f3n de su reclamaci\u00f3n.<\/p>\n\n    <\/div>\n  <\/div>\n<\/div><\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"Complaints Procedure Find out all you need to know below. If something isn\u2019t quite right we want to hear from you so we can turn it around as soon as possible. The easiest and quickest way to let us know is by sending an email to info@castle-school.co.uk Or give us a call on 01273 748185 [...]","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1877","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints Procedure - Castle School Brighton<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.castle-school.co.uk\/es\/procedimiento-de-quejas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Procedure - Castle School Brighton\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.castle-school.co.uk\/es\/procedimiento-de-quejas\/\" \/>\n<meta property=\"og:site_name\" content=\"Castle School Brighton\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CastleSchoolofEnglish\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-17T10:34:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.castle-school.co.uk\\\/complaints-procedure\\\/\",\"url\":\"https:\\\/\\\/www.castle-school.co.uk\\\/complaints-procedure\\\/\",\"name\":\"Complaints Procedure - 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